Our Gold Standard of Service
Golden Apple's gold standard of service means making our clients feel as special and appreciated the fifth time they interact with us as they did the first time. We accomplish this by implementing the four core pillars of excellence listed below:
Response Time: Calls and emails will be returned within 24 business hours.
Empathy: We exert the utmost effort to understand what our clients are experiencing from their frame of reference.
Resolution: We find our clients answers when they approach us with questions, concerns, or complaints.
Efficiency: We maximize our time, energy, and resources to exceed client and provider expectations in all aspects of care coordination.
The mission of Golden Apple Services is to promote dignity, safety, and independence for all elderly and disabled persons through client-centered, communicative, and collaborative care.
All services are provided without regard to race, color, national origin, sex, religion, disability, age, sexual orientation, or gender identity.
We envision making a lasting impact in the communities we serve through tireless advocacy, compassion, and dedication to those who are underserved and vulnerable.
We meet our clients where they are, listen to them, and empower them to reach their full capacity. We embrace multiculturalism, diversity, and inclusion, and we appreciate and respect what makes each person unique.
Our Guiding Principles